To promote Vietnam tourism, the Vietnam Government has discussed and approved to allow some countries to enter Vietnam without visa, included Chile.
If you are Chile passport holders, you do not need a visa if staying less than 90 days. This visa exemption is approved to enter through land borders, sea ports or airports.
With the free-visa, you no need to submit any document. On arrival, you just show your passport to the Immigration Officers. They will check your nationality, and stamp onto your passport. The stamp shows that you are permitted to stay in Vietnam 90 days. It is not the visa to stick on your passport, it is just the stamp.
In case you visit Vietnam less than 90 days but for a business purpose, you still need to apply a visa. Free visa policy is only for tourist purpose.